At Poizze, we are committed to providing our
customers with high-quality fashion accessories that meet their
expectations. However, if you are unsatisfied with your purchase, we are here
to help. Please review our refund policy below to understand your options.

Eligibility for Refunds -

•Time Frame: You must initiate your request within seven days of receiving your item(s) to be eligible for a refund.

•Condition: Items must be returned in their original condition, with all original tags and packaging intact.

•Non-Refundable Items: Items purchased on sale or with promotional codes are final sales and cannot be refunded.

How to Request a Refund:

•Contact Us: To initiate a refund, please contact our customer service team at poizzeofficial@gmail.com. Provide your order number, the item(s) you wish to return, and the reason for the return.

•Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on returning the item(s) to us.

•Return Shipping: Customers are responsible for shipping costs unless the return is due to a defect or error on our part.

• Processing Your Refund -
• Inspection: Once we
receive your returned item(s), our team will inspect them to ensure they meet the refund criteria. If approved, we will process your refund.

•Refund Method: Refunds will be issued using the original payment method used for the purchase. Depending on your payment provider, please allow 5-10 business days for the refund to appear in your account.

•Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that show signs of use or damage not caused by Poizze).

Exchanges -

•Exchange Requests: If you wish to exchange an item for a different size, color, or style, please follow the same process as a refund request. Exchanges are subject to item availability.

•Shipping Costs: Customers are responsible for shipping costs associated with exchanges unless the exchange is due to a defect or error on our part.
•Damaged or Defective Items -
•Reporting Issues: If you receive a damaged or defective item, please get in touch with our customer service team within seven days of receiving the item. Provide your order number, a description of the issue, and photos.
•Resolution: We will work with you to resolve the issue, which may include a full refund, exchange, or replacement at no additional cost.

Contact Us

If you have any questions or need further assistance
with our refund policy, please don't hesitate to contact our customer service
team at poizzeofficial@gmail.com. We are here to ensure your shopping
experience with Poizze is smooth and satisfactory.

Thank you for shopping with Poizze! Our priority is
your satisfaction, and we are committed to providing you with the best possible
service.